Ask an AI tool to summarise a customer complaint, and it can return a paragraph. Ask a connected AI agent to investigate the complaint, and it might look up the order, check a delivery record, identify missing information, and recommend the next action. The second task gives the system more decisions to make. That difference […]
Something subtle has shifted in the way software behaves. Not dramatically, not all at once. But enough that you begin to notice it in small, almost mundane places. Your email drafts itself. A chatbot doesn’t just answer questions, it completes tasks. A script you wrote last year suddenly feels… passive. People have started calling this […]